SHIPPING & DELIVERY

Shipping is free on all orders above Rs. 750. There is a Rs. 50 surcharge on all orders below Rs. 750.

We offer a post-paid Cash On Delivery service in select cities/towns. A Rs. 50 convenience charge is applicable, should you select COD as a payment method.

Below Rs. 750Above Rs. 750
Pre-PaidRs. 50Free
Cash on DeliveryRs. 50Rs. 50

All orders are shipped within 2 working days by reputed courier companies who provide express shipping. On shipment, a confirmation email is sent to you, along with tracking details and expected date of delivery.

Deliveries are usually made within 2-5 working days from shipment.

If your location is not serviced by our courier service providers, we will ship the order by registered speed post, and delivery may take 5-10 working days.

Do get in touch with us should you require any information regarding the status of your order or shipment.


EASY EXCHANGES

WE HAVE A SIMPLE 15 DAYS EXCHANGE POLICY. WE DO NOT ACCEPT RETURNS.

At PrettySecrets, we are committed to customer delight and making online lingerie shopping a pleasant experience. All products are scrutinized for quality and size by our experts before dispatch. In the rare case that the ordered products are not up to mark and don't fit you right, there is absolutely no need to worry. Based on availability and preference, we'll send a replacement product for you upon receipt of the returned products.

To be eligible for exchange, the products should not be used, washed or dirty. The product must also be in its original undamaged PrettySecrets box with all tags attached. Panties, Shapewear and Accessories are not eligible for returns for hygiene reasons.

Replacement products will be typically shipped within 4 working days of receiving the returned products.


QUICK REVERSE PICKUP IN 48 HOURS

Replacement products will be typically shipped within 4 working days of receiving the returned products.

In case, Reverse Pickup is not available in your area, you may send us the products through any courier service including Speedpost. We will reimburse Rs. 75 against the shipping cost in the form of a voucher upon receipt of products. This voucher will be valid for 1 year and can be redeemed in your next purchase.


HOW DO I INITIATE AN EXCHANGE?

Ensure that the items you would like to return meet our guidelines.
Step 1: Email us at customercare@prettysecrets.com or call us at +91-9619359262 to initiate a Reverse Pick-up along with the details of the exchange.
Step 2: Put the items in the PrettySecrets box along with the original invoice
Step 3: Keep the package ready for our logistic partner to collect

All exchanges are subject to Quality Assurance checks.

Can I Self-Ship the product to PrettySecrets?

Yes, you may send us the products through any courier service including Speedpost. We will reimburse Rs. 75 against the shipping cost in the form of a voucher upon receipt of products. This voucher will be valid for 1 year and can be redeemed on your next purchase.


RETURN ADDRESS:

PrettySecrets.com Mtc Ecom Private Limited Unit No. F-6, Ground Floor, Shree Raj Laxmi Hi Tech Park City, Village Pogaon, Bhiwandi - 421302. Tel: +91-9619359262 (Monday - Saturday, 9 am - 9 pm IST)


DISCREET PACKAGING

All orders are shipped in plain packaging and our shipping label does not mention our name or the product name. You can feel safe having a shipment sent to your home or work address.

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