SHIPPING & DELIVERY
Shipping is free on all orders above Rs. 750. There is a Rs. 50 surcharge on all orders below Rs. 750.
We offer a post-paid Cash On Delivery service in select cities/towns. A Rs. 50 convenience charge is applicable, should you select COD as a payment method.
|Below Rs. 750||Above Rs. 750|
|Cash on Delivery||Rs. 100||Rs. 50|
All orders are shipped within 2 working days by reputed courier companies who provide express shipping. On shipment, a confirmation email is sent to you, along with tracking details and expected date of delivery.
Deliveries are usually made within 2-5 working days from shipment.
If your location is not serviced by our courier service providers, we will ship the order by registered speed post, and delivery may take 5-10 working days.
Do get in touch with us should you require any information regarding the status of your order or shipment.
EASY EXCHANGES AND RETURNS
OUR SIMPLE 30 DAYS RETURN POLICY
Products bought during EOSS and Flash Sale cannot be returned.Exchanges are subject to availability. Please contact customer care to know more
At PrettySecrets, we are committed to customer delight and making online lingerie shopping a pleasant experience. All products are scrutinized for quality and size by our experts before dispatch. In the rare case that the ordered products are not up to mark and don't fit you right, there is absolutely no need to worry. Based on availability and preference, we'll either send a replacement product or process a refund/credit note for you upon receipt of returned products.
To be eligible for exchange or return, the products should not be used, washed or dirty. The product must also be in its original undamaged PrettySecrets box with all tags attached. Panties, Shapewear and Accessories are not eligible for returns for hygiene reasons.
Replacement products will be typically shipped within 4 working days of receiving the returned products. Refunds will be processed within 2-3 working days and will reflect back in your account in 7-10 working days. For orders placed using Cash on Delivery as the payment method, refunds can be processed to your bank account via National Electronic Funds Transfer (NEFT). NEFT refunds will be be credited to your account in 3-4 business days.
QUICK REVERSE PICKUP IN 48 HOURS
In most cases, we will have the products picked up from your place within 48 hours of your call.
In case, Reverse Pickup is not available in your area, you may send us the products through any courier service including Speedpost. We will reimburse Rs. 75 against the shipping cost in the form of a voucher upon receipt of products. This voucher will be valid for 1 year and can be redeemed in your next purchase.
HOW DO I INITIATE A RETURN?
Ensure the items you would like to return meet our guidelines: Step 1: Email us at firstname.lastname@example.org or call us at 09820019959 to initiate a Reverse Pick-up Step 2: Put the items in the PrettySecrets Box along with the original invoice Step 3: Seal the box ensuring that all sides are properly closed and keep it ready for our logistic partner to collect Step 4: Kindly email us the AWB or Reference number at email@example.com
PrettySecrets.com Mtc Ecom Private Limited Unit No. F-6, Ground Floor, Shree Raj Laxmi Hi Tech Park City, Village Pogaon, Bhiwandi - 421302. Tel: 09820019959 (Monday - Saturday, 9 am - 9 pm IST)
All orders packed with the utmost care in a specially designed box. The box is shipped in a white coloured, sealed, unmarked & tamper proof plastic shipping envelope. The contents of the package are not visible and details are not mentioned on the exterior. We respect your privacy and in case you feel the package has been tampered with, please let us know so we can take appropriate action with our logistics providers.Click here to view our packaging
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